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Apprenticeship Team Manager - South Region

Apply now Job no: 494362
Work type: Full time
Site: Maidstone
Categories: HR/People
Location: Surrey, Kent

Apprenticeship Team Manager - South Region

Competitive Salary and Fleet Car


About Us

Halfords are the UKs leading retailer of leisure and automotive products and the UKs leading operator in garage serving and auto repair.  Our retail business boasts over 460 stores, on-line shopping, a delivery service and in-store collection.   Just to top this off we are now one of the Sunday Times 25 best big companies to work for!


We are seeking an experienced Apprenticeship Team Leader to join our People Development team.


Key Responsibilities


Responsible for the leadership, operational management and performance of a team of Apprenticeship Coaches delivering apprenticeships in Retail Team Leading L3 and Retail Team Manager Level 4

Drive and achieve set KPI's to ensure learner progress and timely completions

Seek ways to improve operational performance

Carry out monthly caseload reviews for your coaching team

Carry out monthly assessor support visits

Plan and deliver monthly team away days

Work with your IQA to improve Quality within your team

Work closely with the Data and Funding team to ensure coaches are obtaining all necessary paperwork to accurately claim funding

Manage the day to day running of the team dealing with queries and issues as they arise

Develop strong working relationship with Area Managers and Divisional Directors to ensure that Operations team are kept informed of their learner’s progress and issues are dealt with swiftly

Manage the relationship with the outsourced functional skills provider

Ensure reporting is timely, identify any issues and ensure that the views of the whole Apprenticeship team are represented in contact with the provider

Monitor adherence to contractual SLAs

Escalate issues promptly with the Account Manager

Suggest improvements to the provision and work with the provider to execute them

Work closely with the Data & Funding team to ensure that they are receiving all required paperwork to accurately secure funding


Person Specification


Able to prioritise tasks, meet deadlines and handle multiple assignments

Detailed knowledge of apprenticeships and Government funded programmes

Experience in delivering in line with Ofsted and SFA requirements

Experience of audits and inspections

Flexible and adaptable

Self motivated and proactive

Target driven

Ability to influence and problem solve

Strong organisational skills

Effective communicator with excellent interpersonal skills

Be able to work remotely and as part of a team and manage time effectively

Relevant sector experience


D34/V1/IQA desirable

Functional skills in level 2 Maths and English desirable


Must be flexible to travel with some overnight stays required

Minimum 2 years management experience leading a team of assessors within work based learning

IT literate

Full clean driving licence

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