Halfords

The Retail Operations Implementation Co-Ordinator is accountable for the tools to launch, maintain and measure compliance across all proposition, process and policy change.  Reporting to the Senior Retail Change & Communications Manager, the Retail Operations Implementation Co-Ordinator is the owner of the Workload and activity plan, ensuring each element has the right communications plan and supporting tools for operational readiness at launch.  The Retail Operations Implementation Co-Ordinator supports the handover of all new customer propositions, process and policy changes to the Group Communications and Retail Performance and Capacity teams to support becoming BAU activity.

Responsibilities

• Accountable for the Implementation plan that is designed to align with the operational size of change for each proposition, policy or process change across retail
• Accountable for delivery of the annual workload and implementation plan across retail, that encompasses all strategic change, commercial propositions and priorities and is delivered within the workload budget
• Accountable for the version control of all retail operational processes, ensuring they are delivered with accuracy and through the implementation tools available (e.g. One Way, Our Job, Retail Basics), as well as identifying and introducing the digital solutions where appropriate
• Accountable for monitoring compliance and performance during the implementation / hyper care period for all operational change, giving clarity to both our field and store teams.  Content must be relevant, accurate and timely and must be built in conjunction with the Group Communications and Retail Performance and Capacity teams for a right first time launch and transition into BAU
• Accountable for the infrastructure to support 100+ commercial and marketing launches each financial year, through documentation that is formatted in line with our selling model and ensures right first-time implementation
• Accountable for ensuring all policy and processes support clarity for colleagues and promote a culture of safety and compliance
• Accountable for the maintenance and delivery of the digital tools to support the selling model, ensuring they are aligned with seasonality, the commercial plan and support colleague conversations with customers
• Accountable for ensuring visibility of the implementation plan for all proposition, process and policy changes, including progress and status updates for key stakeholders both centrally and in the field

Experience

This person will be an operations professional, ideally (but not essential) with experience working across retail, either within a leadership role in stores or within a supporting role.  The person will be able to evidence a strong understanding of the tools required to launch, measure and maintain implementation across a multi-site business.  This person will ideally be (but not essential) experienced in using communications and reporting tools.

Please note this role is likely to involve Hybrid working; a mix of working from our Redditch Support Centre and from home dependent on needs of the business