Halfords

About us

At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment.

The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly.

If you’re willing to  get stuck in, you’ll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far.

About the role

The purpose of this role is to provide support for Halfords Garages (and all other opco’s within the Autocentres network) with the seamless delivery of new equipment, tools, and services (repairs/inspections) within the organization and basic finance administration in the form of supporting with PO generation and invoice queries.

Key Responsibilities

• Provide Garages with all reactive equipment requirements.

1. Responding to requests from Garages, Area Managers or Ad Hoc requests for tooling, equipment repairs and replacements.
2. Placing orders and providing purchase order numbers for required items from suppliers following the correct authorisation process.

• Service Delivery Management:

1. Continuously monitor and evaluate service performance, meticulously measuring against established metrics and Key Performance Indicators (KPIs).
2. Identify areas for refinement and swiftly implement corrective actions to optimize service outcomes. 

• Team Leadership and Collaboration:

1. Effectively coordinate with cross-functional departments to facilitate seamless integration of services, ensuring a unified approach to client satisfaction. 

• Client Relationship Management:

1. Maintain relationships with clients/suppliers, serving as a point of contact for escalated service issues and resolutions.
2. Actively gather supplier feedback, translating insights into actionable improvements that align with client needs and expectations. 

• Quality Assurance:

1. Uphold robust quality assurance processes, conducting regular audits to guarantee adherence to established standards.
2. Enforce comprehensive service policies and procedures to maintain a consistent and high level of service quality. 

• Performance Reporting:

1. Deliver comprehensive reports on service performance to senior management, utilising data analysis to identify trends and areas for improvement.
2. Make informed recommendations for process enhancements and efficiency gains based on thorough performance assessments. 

• Budget Management:

1. Collaborate closely with the finance department to develop and manage opex and capex budgets ensuring financial alignment with organizational goals.
2. Vigilantly monitor expenditures and implement cost-saving measures where possible, maintaining fiscal responsibility without compromising service quality. 

• Continuous Improvement:

1. Proactively drive continuous improvement initiatives, striving to elevate service quality and efficiency through the application of cutting-edge practices and methodologies.

Key Skills/Experience

• High commercial acumen and analytical
• Strong execution and planning rigour.
• Pragmatic and grounded / ability to drive delivery.
• Detailed and comfortable working with data and data entry
• Cross channel / Multi channel thinking
• Dynamic and results driven individual with high levels of energy and commitment to deliver
• Hands on, and able to respond to fast moving market conditions; fail fast and learn quickly.
• An effective communicator articulates and persuasive; able to build strong relationships across the business at all levels.
• Build strong relationships across our growing supplier base, managing suppliers to a high standard.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.