About us
Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We’re a place for cocreators: people who want to make a real impact, take ownership and be part of something that’s still evolving.
Technology at Halfords is at a turning point. We’re modernising our foundations, sharpening our delivery, and ensuring every technology decision is connected to real commercial and customer outcomes.
We're looking for people who act as trusted advisors to the business, take end-to-end accountability for outcomes, and can balance pace with long-term architectural integrity. Innovation here means practical, scalable solutions, not ideas that stay on whiteboards.
Halfords operates a hybrid working policy – this position will be based 3 days per week at our support centre in Redditch, West Midlands.
About the role
We're investing heavily in modern workplace technology at Halfords, and this is an opportunity to lead a platform that reaches more than 12,500 colleagues across our Support Centre, stores, garages and field-based teams. Having recently deployed Microsoft 365 E5, we're looking for a Modern Workplace Lead to take ownership of the platform, ensuring we're not only running it effectively, but helping colleagues realise its full potential.
You'll be responsible for the colleague experience that Microsoft 365 enables, using data, insight and engagement to understand how people work, where barriers exist, and how we can improve adoption across tools including Teams, SharePoint, OneDrive and Copilot for Microsoft 365. You'll work closely with stakeholders across the business to shape the future of workplace technology and ensure colleagues get value from the tools available to them.
Working as part of our Infrastructure leadership team, you'll collaborate with the wider Tech team and key business stakeholders to drive innovation, improve productivity and help shape how technology supports the future of work at Halfords. If you're passionate about the Microsoft ecosystem, enjoy influencing others and want to play a visible role in transforming colleague experience through technology, we'd love to hear from you.
Key responsibilities
- Own and develop the Microsoft 365 platform, including Exchange Online, Teams, SharePoint Online, OneDrive, Viva and Copilot for Microsoft 365
- Drive platform adoption and value realisation, ensuring colleagues are maximising the capabilities available through our M365 investment
- Develop and deliver a roadmap for new Microsoft capabilities, AI-enabled solutions and colleague productivity improvements
- Use platform data and user insights to measure adoption, identify opportunities and improve the overall colleague experience
- Manage strategic supplier and partner relationships, ensuring high-quality service delivery and continuous improvement
- Establish and maintain governance standards across the Microsoft 365 estate in partnership with Security and Identity teams
- Communicate platform performance, adoption trends and business outcomes to senior stakeholders across the organisation
About you
- Strong hands-on Microsoft 365 expertise across services such as Exchange Online, Teams, SharePoint Online, OneDrive, Copilot and Viva
- Experience leading adoption, engagement or digital workplace initiatives that deliver measurable business value
- Able to translate technical capability into meaningful outcomes for users, influencing stakeholders at all levels of the organisation
- Comfortable working across multiple teams and disciplines, building strong relationships and driving collaboration
- Experience using data, metrics and user insight to identify opportunities and support decision-making
- Strong supplier or service partner management experience, with the ability to hold providers accountable for delivery and performance
- Passionate about emerging technologies, automation, AI and improving how colleagues interact with technology
Reward & benefits
- A fair and competitive salary evaluated against market data, car allowance, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
- We offer hybrid working with a blend of working in our Support Centre and from home.
- You will have access to a wealth of employee discounts across the Halfords suite of products and services.
- Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Note: Halfords operates a hybrid working policy – this position will be based 3 days per week at our support centre in Redditch, West Midlands.
